Frequently Asked Questions

Counseling is very personal work. Some seek out a counsellor because they are in crisis or recently received a new mental health diagnosis. Some have goals on ways to improve their lives and want an outside perspective. Others want assistance with things like parenting, marriage, or their job. It all depends on you! When in doubt, send us a message on Zalo and we can explore if counseling is a good fit for you and your circumstances.

In the first session, we will spend time reviewing some paperwork and informing you of your rights as a client. This will also serve as a chance to get to know each other and your goals for future sessions. Please feel free to come to this first session just as you are and bring any questions you may have!

Yes, with a few exceptions. We must break confidentiality if there is risk of harm to self or others, suspected abuse of children or elders, or court orders and subpoenas. If you have any questions about this, please ask.

– Encrypted video platform for telehealth – Private office space – Strict confidentiality policies

We are unable to accept insurance at this time. We can, however, create a document for you to submit to your insurance for potential reimbursement and are happy to work with you to provide any documentation your insurance company needs to make that happen.

The cost of sessions depends on the type of session and who you see! We will confirm your rate prior to your first session so you know in advance. We never want finances to be a barrier to someone receiving care. If you have any questions regarding fees and rates, please reach out and ask!

Bank transfer or cash is accepted!

Payment will be requested following the session. You are welcome to pay prior to your session if that is most convenient to you or if you would like to pay for several sessions at a time. Please reach out to our administrative assistant if you have any questions.

Sessions for individuals are 60 minutes long. For couples, sessions are 75-90 minutes.

Many people find that attending once a week or biweekly is a great starting place. As you progress through sessions, we can move to once a month or “as needed.” Healing and growth are not linear, so it is totally normal for the amount of sessions needed to fluctuate per person.

Yes!

If you need to reschedule or cancel your session, please do so at least 24 hours in advance. If you reschedule or cancel after the 24 hour grace period, you will be charged 50% of your session cost at your following session.

National Institute of Mental Health: (024) 38522087 – (024) 35765344 – 0984 104 115 Ho Chi Minh City Psychiatric Hospital * Bệnh viện Tâm Thần Thành phố Hồ Chí Minh * Hotline: 1900 1267 Family Medical Practice: +84 28 3744 2000 Ngày mai hotline: Hỗ trợ dành cho người đang sống cùng trầm cảm 096 306 1414 Hope Suicide Prevention Hotline 0865044400